Delete all the dummy responses added as examples before using the form.

Modify the questions

• Change the title of the Question. Then hit the three dots in the right corner to further modify the question.
• Define if the answer is required or not.
• Add a description if required (such as explaining a scale you want to use to rate your product or service).
• Change the Question Type: text, number, select, etc.
• Modify the Linked property name. This is the name that will appear in the Response database

Finally, share the form and change the settings according to your needs. Pay particular attention if you want that anyone with the link can fill out the form, or only members of your workspace. Normally, you will want to make it public.

For this particular Form, some properties were added.

CSAT (Customer Satisfaction Score)

CSAT measures how satisfied your customers are with a specific interaction, product, or service. It usually asks, "How satisfied are you with your experience?" and customers rate their satisfaction on a scale, typically 1-5. It gives you a snapshot of how happy your customers are right now.

NPS (Net Promoter Score)

NPS measures customer loyalty by asking, "How likely are you to recommend us to a friend or colleague?" on a scale of 0-10. Customers are categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). NPS helps you understand how loyal your customers are and if they would advocate for your brand.

A score of 6 might seem neutral, but it’s treated cautiously because it indicates customers are not fully satisfied, and there’s a risk they may not recommend your product. The goal is to push customers toward being strong advocates, not just content with your service.

Sentiment